Support
Last updated: 21 September 2026
Couponé is a private wallet for your gift cards, vouchers and store credit — codes, balances and expiry dates in one place, encrypted on your device.
Get in touch
Email support@coupone.app and a person will read it. We normally reply within two business days (Sunday to Thursday, Israel time).
It helps to tell us your device, your OS version, and what you were doing when something went wrong. Never send us a card code or your passphrase — we don't need them, and we couldn't use them.
Do I need an account?
No. Couponé is local-first: your cards live in an encrypted vault on the device, and the app works fully offline without signing in. An account is needed only for encrypted backup, or for Premium sync across your devices.
How do I delete my account and data?
In the app, open Settings and scroll to "Danger Zone". "Delete account" erases your encrypted account and everything we store on the server and signs you out; you enter your passphrase to confirm. No longer have the app? See Delete your account.
The cards on your device are separate and are left alone. "Delete wallet" removes every card from this device, and deleting the app removes the local vault with it.
What if I forget my passphrase?
Use your Recovery Kit — the recovery code Couponé shows you once, when you set up sync. Enter it together with a new passphrase and your encrypted data is unlocked again, unchanged.
Without the passphrase and without the recovery code, nobody can open the synced copy — we can't either. The vault on a device you already use keeps working regardless.
Can you read my cards?
No. Codes, balances and notes are encrypted on your device. Sync is end-to-end encrypted: the server holds ciphertext and authentication verifiers only, and never receives your passphrase or your keys. We could not hand over your card data even if we were compelled to.
Privacy and terms
What we collect — and mostly don't — is in the Privacy Policy. The Terms of Use cover the rest.